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Privacy Policy

Introduction

Quality Learning Australia (QLA) respects your privacy. QLA acknowledges the provisions of the National Privacy Principals under the Privacy Act 1988 (Cth), as amended from time to time that regulate the manner in which personal information is handled. In response to the Privacy Act, QLA has chosen to develop and abide by this policy.

This policy explains how QLA manages and protects the privacy of personal information we collect, use and disclose and how to contact us if you have any queries. We will assume that you have consented to the collection and use of all information provided to us in accordance with this policy (as it may be amended from time to time) unless you advise us otherwise.

Any changes to this policy will be published on our web site, so you can always remain aware of how we manage your personal information.

What information do we collect?

The types of personal information that we collect and store will depend on the products and services you request from us. It can include name, address, telephone / mobile numbers, email address, billing information, employer and role in the organisation as well as communication between you and us.

We also collect and store transactional information related to our products and services (for example your opinions and ratings of our products and services and information related to the value derived from them).

If you choose not to provide personal information, we may be unable to provide you with the services you require, or to the level of service to which we aspire.

How do we collect information?

QLA collects personal information in a number of ways, including:

Directly from you, such as when you register for a seminar or order products and services or when you provide information by phone or in correspondence with us (whether by letter, fax, web site or email)
From our own records of your usage of QLA products and services
From third parties such as our partner organisations where your consent (express or implied) has been given to their provision of such information to QLA
From publicly available sources of information.

How do we use your information?

We collect your personal information so that we can meet your needs by:

Providing the products and services you require
Administering, managing and improving these products and services
Gaining an understanding of your needs in order to provide even better products and services
Answering any queries, feedback or complaints you might have
Any purpose for which it was requested and directly related purposes.

Your personal information is also collected to promote and market other products and services we believe may be of interest to you. You may notify us at any time that you do not wish to receive promotional or marketing material.

When do we disclose your information?

Personal information we collect from you may be disclosed:

To our business associates and others for purposes directly related to the purpose for which the information is collected including to our professional advisors and other contractors (for example mailing houses). Where services are contracted out, QLA takes necessary measures to protect your information
To others, with your consent (express or implied)
To government and regulatory authorities if and as required or authorised by law.

QLA takes care to ensure that your personal information is protected from misuse and loss and from unauthorised access, modification and disclosure.

QLA will never sell your private information.

Can I access my personal information?

QLA is concerned to ensure that the personal information we hold about you is accurate, complete and up-to-date. Changes or corrections to information held by QLA will be welcomed. If you would like access to your personal information or know it to be incomplete or in error, please contact us at:

Quality Learning Australia
PO Box 897
Belconnen ACT 2616
AUSTRALIA

Phone: +61 2 6251 3870
Fax: +61 2 6251 3871
Email: office@qla.com.au
Website: www.qla.com.au

Privacy statement on forms

Where practical, relevant documentation prepared by QLA will carry the following privacy statement:

Your Privacy

Quality Learning Australia respects your privacy. When processing your order, application or form we collect personal information from you for the primary purpose of providing you with our products and services. We may also use this information to inform you of our other related products and services. We do not make your personal information available to other organisations without your consent, and we never sell you personal information. For more information, refer to our Privacy Policy posted on our web site at www.qla.com.au

Complaints

If you have a complaint or query regarding how your personal information is collected or used, please contact us. We will make reasonable attempts to respond promptly to your complaint or request.

This page updated 19-Jan-2006