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The philosophy draws on contributions from disciplines as varied as psychology, statistics, epistemology and systems analysis.
The statements are simple yet profound in their implications. While they are common sense, they are not necessarily reflected in common practice.
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These principles, like a lighthouse, provide guidance. In this case they guide the organisation towards improvement.
A poster of the principles is available for download, free of charge.
Systems:
Understand your systems
| 1 Systems: |
People work in a system. Systems determine how an organisation and its people perform. |
| 2 Purpose: |
Shared purpose and a clear vision of excellence align effort. |
| 3 Processes: |
Activities are components of processes.
Improving systems and processes improves performance, relationships and behaviour. |
| 4 Clients: |
Clients define quality and form perceptions. |
| 5 Stakeholders: |
Sustainability requires management of relationships with stakeholders. |
Knowledge:
Take time to think, learn and improve
| 6 Planning: |
Improvement is rarely achieved without the planned application of appropriate strategy and methods. |
| 7 Learning: |
Knowledge and improvement are derived from theory, prediction, observation and reflection. |
Variation:
Measure Progress
| 8 Data: |
Facts and data are needed to measure progress and improve decision-making. |
| 9 Variation: |
Systems and processes are subject to variation that affects predictability and performance. |
People:
Remove barriers to movitation and improvement
| 10 Motivation: |
Removing barriers to intrinsic motivation improves performance. |
| 11 Change: |
Change is a process not an event. |
| 12 Leadership: |
It is everybody's job to improve the systems and processes for which they are responsible by working with their people and role modelling these principles. |
This page updated 21-May-2007
Site last updated 11-Nov-2008
© Copyright 2008 Quality Learning Australia Pty Ltd. All rights reserved.
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