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Industry and Government
Improvement Guides

The following are the guides developed by QLA in association with Imre Hegedus Consulting to assist you apply specific Quality Learning and Improvement techniques within industry and government.

Click here for guides for education.

The guides can be purchased singly, or in handy packs of ten copies.

System Mapping New First Edition

This guide describes the nature of systems and their role in delivering and improving organisational performance.

A System Map is a pictorial representation of the elements that comprise an organisational system. It can help us develop shared understanding of the critical elements within our systems and their interrelationships.

Click here to see examples of System Maps.

This guide describes, with examples, the System Map tool. The booklet describes the key concepts and provides step by step instructions on how to create them.

Publisher: Quality Learning Australia, Full colour, 32 pages 297mm x 210 mm.

I-SM-one $30.00 incl. GST per copy.
I-SM-ten $250.00 incl. GST for a pack of 10 copies.
Contact us for prices for bulk purchases.

Process Mapping New First Edition

Processes are the sequences of actions we go through to get things done. A process map can be used to document a process, including who is responsible for enacting each step along the way.

This improvement guide provides a comprehensive introduction to process mapping, including step by step instructions for SIPOC modelling, creating standard, deployment and top-down flowcharts.

Process Architecture, mapping technologies and process accountability tools are also introduced and explained.

Publisher: Quality Learning Australia, Full colour, 20 pages 297mm x 210 mm.

I-PM-one $25.00 incl. GST per copy.
I-PM-ten $200.00 incl. GST for a pack of 10 copies.
Contact us for prices for bulk purchases.

This page updated 18-Jan-2012